We authorise you to view and download the materials at this Web site (“Site”) only for your personal, non-commercial use, provided that you retain all copyright and other proprietary notices contained in the original materials on any copies of the materials. For purposes of these Terms, any use of these materials on any other Web site or networked computer environment for any purpose is prohibited. The materials at this Site are copyrighted and any unauthorized use of any materials at this Site may violate copyright, trademark, and other laws. You may print and download portions of material from the different areas of the Site solely for your own non-commercial use.
We may modify these Terms at any time, and such modifications shall be effective immediately upon posting of the modified Terms. You agree to review these Terms periodically to be aware of such modifications and your continued access or use of the Site shall be deemed your conclusive acceptance of the modified terms.
Trademarks used or displayed at this Site are trademarks of this site or its affiliates or third party owners. Nothing contained on this Site is to be construed as granting, by implication or otherwise, any licence or right of use of any such trademark without our prior written permission or such third party owner.
Where to find information about us and our products
You can find everything you need to know about us, Hull Cartridge Company Limited, and our products on our website, before you order. We also confirm the key information to you in writing after you order, either by email, in your online account or on paper.
When you buy from us you are agreeing that:
• We only accept orders when we’ve checked them
• Sometimes we reject orders
• We charge you when you order
• We pass on increases in VAT
• We’re not responsible for delays outside our control
• Products can vary slightly from their pictures
• You’re responsible for making sure your measurements are accurate
• We charge you if you don’t give us information we need
• If you bought online, you have a legal right to change your mind
• We reduce your refund if you have used or damaged a product.
• You have rights if there is something wrong with your product
• We can change products and these terms
• We can suspend supply (and you have rights if we do)
• We can end our contract with you
• We don’t compensate you for all losses caused by us or our products
• You have several options for resolving disputes with us
• Other important terms apply to our contract
We only accept orders when we’ve checked them We contact you to confirm we’ve received your order and to confirm we’ve accepted it.
Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because we can’t verify your age (where the product is age-restricted), because you are located outside the UK or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
You will own the products once we have accepted the order.. The risk in the products passes to you at the earliest of the products coming into your physical possession or a person identified by you accepting the products.
If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
If our supply of your product is delayed by an event outside our control, such as strike or industrial action, petrol shortages, utilities failures, adverse or extreme weather, pandemic or epidemic or acts of violence, war or terrorism we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: https://www.hullcartridge.co.uk to end the contract and receive a refund for any products you have paid for in advance, but not received.
A product’s true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.
You’re responsible for making sure you order the correct size. Please follow our size guidance on our website, it is your responsibility to ensure you order the correct size. We charge you if you don’t give us information we need
We charge you additional sums if you don’t give us information we’ve asked for about how we can access your property for delivery.
Your legal right to change your mind. You have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.
When you can’t change your mind. You can’t change your mind about an order for:
The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver your product. If the products are split into several deliveries over different days, the period runs from the day after the last delivery.
How to let us know. To let us know you want to change your mind, contact our Customer Service Team: 01482 342756 or please complete the online form
You have to return the product at your own cost. If you are returning the products, you have to return it (and any free gifts provided with it) to us within 14 days of your telling us you have changed your mind. Returns are at your own cost.
You can send the product back to us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the products at all or within a reasonable time we won’t refund you the price. For help with returns, including our collection arrangements for products which can’t be posted, see our Returns Process or contact our Customer Service Team: 01482 342756
We only refund standard delivery costs. We don’t refund any extra you have paid for express delivery or delivery at a particular time.
We reduce your refund if you have used or damaged a product.
If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product’s condition is not “as new”, price tags have been removed, the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Service Team: 01482 342756 can advise you on whether we’re likely to reduce your refund.
When and how we refund you. We refund you within 14 days of receiving the products back from you (or receiving evidence you’ve sent them to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.
If you think there is something wrong with your product, you must contact our Customer Service Team: 01482 342756. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that you have several options for resolving disputes with us.
| Summary of your key legal rights The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: Up to 30 days: if your goods are faulty, then you can get a refund. Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases. Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back. If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable. If a time hasn’t been agreed upfront, it must be carried out within a reasonable time. |
Changes we can always make. We can always change a product:
We can suspend the supply of a product. We do this to:
We can end our contract with you for a product and claim any compensation due to us (including enforcement costs) if:
We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:
How we use any personal data you give us is set out in our Privacy Notice:https://www.hullcartridge.co.uk/privacy-policy-uk/.
Our complaints policy. Our Customer Service Team:01482 342756 will do their best to resolve any problems you have with us or our products.
Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to an alternative dispute resolution for example the Centre for Effective Dispute Resolution (CEDR)through their website at https://www.cedr.com/. If you’re not satisfied with the outcome you can still go to court.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
